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Terms and conditions



 

 
Terms & Conditions
NOLA Luxury Rentals
Thanks for your business and we hope you enjoy your stay in our property!

Rental Agreement, and Damage Waiver:  Bookings canceled at least fourteen (14) days before the check-in date will receive a full refund. Bookings canceled at least seven (7) days before the check-in date will receive a 50% refund. Cancellations must be made by 11:59 pm in the property’s timezone (CST) on the chosen day. We strongly encourage purchasing our Travel Protection Insurance to avoid issues with unexpected cancellations. 

Damage Waiver: Our properties are thoroughly inspected before and after each reservation. Guests agree to pay for any flagrant damage to the units, excessive cleaning required at check-out, missing or damage to the units’ contents, or any other accidental damage to anything within the rental unit during the rental period. When booking your reservation, your reservation was either charged $89.00 for a Damage Waiver to cover up to $1,500.00 in damage, or we collected a deposit. If any damages are above this $1500.00, then the Renter authorizes any said damage or missing items to be charged to their credit card identified above. No pets, smoking, or parties of any kind are allowed at this property. 

Terms include a No Tolerance Policy regarding excessive noise, parties, or disturbing neighbors. Please make sure you are comfortable with our Terms as they are strictly enforced.

RESERVATIONS: All Reservations are subject to Management and Property Owner approval. Online rates are subject to change without notice. Should there be any issues with the reservation, you will be contacted within 48 hours.

PROPERTY: Guest rents, for vacation purposes only, the furnished real property and improvements described.

ARRIVAL & DEPARTURE: Check-in time is no earlier than 4:00 PM on arrival date, unless an early check-in was discussed with Management and paid for before the check-in date. This time may be delayed should unforeseen circumstances arise, at Management's discretion. Check-out time is NO LATER than 11:00 AM on the departure date, unless a late check-out was discussed with Management and paid for prior to the check-out date. Early Check-In and Late Check-Out options are available for an additional fee of $75.00, if available (Not an option during Peak Times). If Early Check-In and/or Late Check-Out are approved, you will get a email confirmation from the reservation team and your credit card listed above will be charged the $75.00 fee. 

PAYMENTS: Balance payment is due 60 days before arrival and will be charged automatically to the same credit card used at booking, unless communicated otherwise. Within 60 days of arrival, total cost is due to reserve property. Bookings canceled at least fourteen (14) days before the start of the stay will receive a full refund. Bookings canceled at least seven (7) days before the start of the stay will receive a 50% refund. Cancellations must be made by 11:59 pm in the property’s timezone (CST) on the chosen day. We strongly encourage purchasing our Travel Protection Insurance to avoid issues with unexpected cancellations. 

CANCELATIONS & REFUNDS: Bookings canceled at least fourteen (14) days before the start of the stay will receive a full refund. Bookings canceled at least seven (7) days before the start of the stay will receive a 50% refund. Cancellations must be made by 11:59 pm in the property’s timezone (CST) on the chosen day. We strongly encourage purchasing our Travel Protection Insurance to avoid issues with unexpected cancellations. 

UNAVAILABILITY: For any reason beyond the control of Management, the Premises become unavailable, Management may substitute a comparable unit or cancel this Agreement and refund in full all payments made by Guest.

STRICT NOISE ORDINANCE: We have a strict noise ordinance that must be followed. No loud noises, music, loud vehicles are allowed between the hours of 10:00 pm and 7:00 am. Please note, if these rules are not followed you will receive two (2) written warnings, after two (2) warnings your credit card on file will be charged a $250.00 neighbor disturbance fee and asked to vacate the property.

APPROVED GUESTS AND USE: The Premises are for the sole use as a personal vacation residence by Approved Guests. Reserving Guest is responsible for any guests that uses the property during the term of this agreement. Guests may not exceed Max Occupancy for the Property at any time. If the Premises are used, in any way, by more than the max allowed guests, (i) Guest and all others may be required to immediately leave the Premises or be removed from the Premises; (ii) Guest is in breach of this Agreement; and (iii) Guest forfeits its right to return of any monies collected. Vacation Residence Reserving Guest will be charged an additional $75.00 per exceeding max occupancy guest.

OCCUPANCY: Approved Guests are persons who will occupy the Premises. No unlawful activity or any other activity that constitutes a nuisance is permitted on Premises. Approved Guests take full responsibility for all lost or broken items, and any damages to the Property, of any kind.

SECURITY DEPOSIT: A valid credit card is required upon booking and will be kept on file through duration of stay and post-stay cleaning. At the time of booking, your reservation was either charged an $89.00 fee for the Damage Waiver to cover up to $1,500.00 in damage, we will collected a deposit, or we will hold a credit card at check-in. Should a Security Deposit not be collected or the cost of damages are above the coverage of the Damage Waiver or above the amount of deposit, the credit card on file will be charged for the remaining costs. Guest hereby grants consent to charge the credit card on file for any damages, missing items, excessive cleaning, fines, and, if necessary, cost incurred to remove Guest from Premises. 

CLEANING: Premises will be delivered to Guest in a professionally cleaned condition. Should Guest's use and activity require more than regular cleaning services, Guest's credit card on file will be charged for associated excess costs.

PETS: Pets are NOT allowed. If unauthorized pet is discovered on Premises, Guest will be asked to leave without refund as Guest will be in breach of this Agreement.

NO SMOKING: No smoking is allowed on the Premises. If smoking does occur on the Premises, (i) Guest is responsible for all damage caused by the smoking including, but not limited to, stains, burns, odors and removal of debris; (ii) Guests may be required to immediately leave the Premises, or be removed from the Premises without a refund; (iii) Guest is in breach of this Agreement.

CONDITION OF PREMISES: Guest shall, on arrival, examine the Premises, all furniture, furnishings, appliances, fixtures and outdoor area, if any, and shall immediately report, in writing, if any are not in operating condition or are in disrepair. Reporting repairs does not give Guest the right to cancel this Agreement or receive a refund of any payments made.

LOST ITEMS OR LEFT ITEMS: Management assumes no responsibility for lost, stolen or abandoned items. Reasonable effort will be made to contact the Guest for return. There will be a $25.00 handling charge plus shipping costs for any found items returned at Guest’s request. Management shall not be held liable for condition of said items. Any items not claimed for longer than 30 days, may be donated or sold.

MAIL SERVICES: You may ship directly to the property that you are staying in using Fedex or UPS while your are in the home, however we can not guarantee delivery or security of the package. This will be up to the shipping client and the shipping receiver to arrange. **We are not responsible for any lost, damaged or delayed deliveries. Returning late deliveries after a guest has left will incur an additional fee $25.00 handling fee, plus cost of shipping.**

MAXIMUM OCCUPANCY: No guests in excess of the maximum occupancy specified in the rental agreement shall occupy the property. Breach of this will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and or security deposit. In addition to forfeiture of all monies paid, the credit card on file will be charged $75.00 per visitor/guest that is in excess of the maximum occupancy specified for the property. 

NO PARTIES: All of our rentals are in residential areas and may NOT be used for weddings, receptions, parties, or large gatherings. Any disruptive events could result in the eviction and forfeiture of entire rental amount and security deposit.

ILLEGAL SUBSTANCES: No illegal substances are allowed in the rental, and minors should not be in possession of alcohol. Violations will result in eviction from the property and no refunds will be issued.

TV/CABLE/INTERNET: No refund shall be given for number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only, and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.

AIR CONDITIONING/HEATING: All rentals are equipped with air conditioning. If so equipped, and if not regulated otherwise, Guest agrees that Air conditioning shall not be set below 72 degrees and heat shall not be set above 78, and that the fan setting shall be “Auto” at all times. Doors and windows shall be closed when either heat or air conditioning is in operation. There are no refunds for lack of, or malfunctioning HVAC units.

SYSTEM(S) FAILURES: In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither the property owner nor the Management shall be liable to Guest for damages, and no refunds will be given for such failures. However, Management will make an effort to promptly repair or replace the failed system or equipment, and in such event, Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs.

UNFORESEEN OCCURRENCES: Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances that are beyond the control of Management. It is highly recommend that Guest considers Travel and/or Rental Insurance.

RULES; REGULATIONS: NO COMMERCIAL USE. Guest agrees to comply with any and all rules and regulations that are at any time posted on the Premises or delivered to Guest. Guest shall not, and shall ensure that Guest and licensees of Guest shall not: (i) disturb, annoy, endanger, or interfere with other Guests of the building in which Premises is located or its neighbors; (ii) use the Premises for any commercial or unlawful purpose including, but not limited to, using, manufacturing, selling, storing, or transporting illicit drugs or other contraband; (iii) violate any law or ordinance; or (iv) commit waste or nuisance on or about the Premises.

MAINTENANCE & REPORTING: Guest shall properly use, operate and safeguard the Premises including, if applicable, any landscaping, furniture, furnishings, appliances and all mechanical, electrical, gas and plumbing fixtures, and keep them clean and sanitary. Guest shall immediately notify Management of any problem, malfunction or damage. Guest shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear. Guest shall pay for all damage to the Premises as a result of failure to report a problem, malfunction or damage in a timely manner.

ENTRY: Management and Managements representatives and agents have the right to enter the Premises, at any time, (i) for the purpose of making necessary or agreed repairs, decorations, alterations, improvements, for maintenance or to supply necessary or agreed services; (ii) to verify that Guest has complied with the terms of this Agreement; or (iii) in case of emergency. Management and Managements representatives and agents have the right to enter the Premises, upon reasonable notice of at least 24 hours, to show the Premises to prospective or actual purchasers, tenants, mortgagees, lenders, appraisers or contractors.

PARKING: During severe storms, please be patient with the drivers as they are doing all they can to keep up with accumulation and hazardous road conditions. Be sure you know the laws in regards to parking. On-street parking is available, in designated parking areas. Remember to pay your meter every 2 hours from 8am to 7pm, Monday - Saturday, if you're parking on the street at a parking meter. Your car will get a ticket and/or boot if left unpaid. The Guest is responsible for all parking payments, tickets, booting costs, and accommodations. Be prepared. 

WEATHER/MOTHER NATURE: We cannot be held responsible for circumstances beyond our control. This includes excessive noise from construction or public/private events not on the Property, wildfire/smoke, weather related interruptions, road closures, lack of snow, frozen pipes, interruption of services and utilities or unexpected appliance breakdown due to weather conditions. 

PERSONAL PROPERTY AND INJURY: (i) Owner Insurance: Guest personal property, including vehicles, are not insured by Owner against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management does not insure against personal injury to Guest, guests or licensees due to any reason other than the condition of the Premises. (ii) Guest Insurance: Management recommends that Guest carry or obtain insurance to protect Guest and licensees and their personal property from any loss or damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend and hold harmless Owner and Management from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to Guest or licensees or their personal property.

MEDIATION: Guest agrees to mediate any dispute or claim arising out of this Agreement, or any resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be divided equally among the parties involved.

JOINT AND INDIVIDUAL OBLIGATIONS: If there is more than one Guest, each one shall be individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually with every other Guest.

ENTIRE CONTRACT: Time is of the essence. All prior agreements between Owner and Guest are incorporated in this Agreement, which constitutes the entire contract. It is intended as a final expression of the parties` agreement, and may not be contradicted by evidence of any prior agreement or contemporaneous oral agreement. The parties further intend that this Agreement constitutes the complete and exclusive statement of its terms, and that no extrinsic evidence whatsoever may be introduced in any judicial or other proceeding, if any, involving this Agreement. Any provision of this Agreement that is held to be invalid shall not affect the validity or enforceability of any other provision in this Agreement. The waiver of any breach shall not be construed as a continuing waiver of the same or any subsequent breach. 

RELEASE: In consideration of the right to visit the home, Guest agrees to release to the fullest extent allowed by law, Owner and its Management, members, officers, associates, employees, agents, representatives, attorneys, assigns, and affiliates (collectively, the Affiliates) from all liability or responsibility of any kind whatsoever for any personal injury, death, property damage or other loss sustained by me, my minor children, any guest identified on this form, or any guest or person allowed onto the property during my rental dates as a result of my, my children or the guests participation in a visit to the home, due to any cause whatsoever, including without limitation negligence on the part of Owner or Management. I understand that this release will bind my heirs, administrators, executors, and any other person or entity seeking to claim under or through me.
NOLA Luxury Rentals
(504) 229-8991
bookings@neworleansluxuryrentals.com